# What does a "Forbidden" message mean when I try to log in to STARZ?

> You will receive a Forbidden message when you try logging in to STARZ if you are on a VPN This is because STARZ does not support connecting to our service

Source: https://support.starz.com/en_us/what-does-a-"forbidden"-message-mean-when-i-try-to-log-in-to-starz-Sy_bQNJo

Last updated: 2022-10-18T18:15:04.629Z

You will receive a "Forbidden" message when you try logging in to STARZ if you are on a VPN. This is because STARZ does not support connecting to our services through a VPN. To resolve this issue, turn off any VPN you are running or switch to a non-VPN-managed network.

**Watching on an Apple device**

If you are trying to watch on an Apple device(iPhone/iPad), you can check to see if the device is connecting to the internet through a VPN, and you can turn it off, which should prevent the "Forbidden" message:

*   Go to the device **Settings**.
*   Go to **General**.
*   Scroll down and click on **VPN**.
*   A toggle to the right can be switched off if a VPN is turned on.